The importance of site load speeds and revenue

by David Chin on December 5, 2009

in Web Development

How fast a page loads on your website can directly affect the revenue earned from the site.

Excerpts from Kottke.org’s article on Google DNS follow.

Google VP Marissa Mayer:

After a bit of looking, Marissa explained that they found an uncontrolled variable. The page with 10 results took .4 seconds to generate. The page with 30 results took .9 seconds.

Half a second delay caused a 20% drop in traffic. Half a second delay killed user satisfaction.

Former Amazon employee Greg Linden:

This conclusion may be surprising — people notice a half second delay? — but we had a similar experience at Amazon.com. In A/B tests, we tried delaying the page in increments of 100 milliseconds and found that even very small delays would result in substantial and costly drops in revenue.

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